At Strotam Food by Peri s Food And Agro, we strive to ensure timely delivery of our products and a fair resolution process in case of any issues.

Order Processing

Orders are processed within 1–2 business days after confirmation.Note Holidays are excluded.

Orders are not shipped on Sundays or public holidays.

Processing times may be extended during peak demand or unforeseen circumstances.

Shipping Coverage

  • We currently ship across India only.
  • Delivery is subject to courier service availability in your area.

Delivery Timeline

We strive to deliver your order as quickly and safely as possible across India.

  • 📍 Metro Cities-Bengaluru, Delhi, Mumbai, Chennai, Hyderabad, Kolkata, Pune
    • Estimated Delivery: 3–5 business days (after dispatch)
  • 📍 Tier 2 & Tier 3 Cities
    • Estimated Delivery: 4–6 business days (after dispatch)
  • 📍 Remote & Rural Areas
    • Estimated Delivery: 6–10 business days
    • Delivery timelines may vary based on pincode accessibility
  • 📍 North East, Jammu & Kashmir & Island Regions
    • Estimated Delivery: 7–12 business days
    • Extended timelines may apply due to logistics constraints

Your Order’s Journey

From checkout to doorstep — here’s how your order reaches you:

🛒 Order Placed (Day 0)
Your payment is successfully confirmed, and the order is securely recorded in our system.

📦 Packed & Dispatched (Day 1–2)
We carefully pack your products and hand them over to our trusted delivery partners.

🚚 In Transit (Day 2–7)
Your order is on the move! Track it in real-time using the shipping link sent to your email.

🏡 Delivered (Day 3–7)
Your order arrives at your doorstep — fresh, authentic, and ready to be enjoyed.

Note: Delivery timelines may vary slightly based on your location and serviceability.

Shipping Charges

  • Shipping charges, if any, will be displayed at checkout.
  • Free shipping may be offered during promotions or on selected products.

Tracking Your Order

📧 Shipping Confirmation
You’ll receive an email with your tracking number & live tracking link once your order is dispatched.

──────────────▶

⏳ Tracking Activation (Up to 24 hrs)
Tracking updates may take a few hours to reflect after dispatch — please allow up to 24 hours.

──────────────▶

🌐 Track Anytime
Use your tracking number on the courier partner’s website to check real-time updates.

──────────────▶

❗ Didn’t Receive Tracking?
If you haven’t received your tracking email within 3 business days,
✔ Check your spam folder
✔ Then contact our support team for assistance

Tip: Add perifoodandagro@gmail.com to your contacts to ensure our emails don’t land in spam.

Delivery Attempts

📍 Attempt 1
Our delivery partner will attempt to deliver your order. Please ensure someone is available to receive it.

──────────────▶

🔁 Re-Attempt (Next Business Day)
If the first attempt is missed, a second delivery will be scheduled on the next business day.

──────────────▶

⚠️ Final Attempt (Up to 3 Attempts)
The courier will make a total of 3 delivery attempts before marking it undeliverable.

──────────────▶

📦 Return & Re-Dispatch
If all attempts fail, the order will be returned to us.
We’ll contact you to arrange re-shipment (additional shipping charges may apply).

Damaged in Transit/Missing Product/Defective

We take utmost care in packaging your order, but occasionally damage can occur during transit. If your order arrives:

A damaged product
A defective product
An incorrect item
A missing Product

  • Contact us at perisfoodandagro@gmail.com within 24–48 hours of delivery.
  • Share your order number, a description of the damage, and clear photos or a short video.
  • We will assess the case and arrange a replacement or full refund at no cost to you.

    Pro Tip:We recommend recording a short unboxing video when you receive your order. This helps us resolve transit damage/defective product/incorrect item/missing product received claims, quickly and without any delay.

Requests without the above information may not be eligible for review.

Please note:

  • Refunds will not be provided for missing products
  • Upon successful verification, we will promptly re-dispatch the missing product at no additional cost
  • Returns or refunds will not be accepted due to natural variations in taste, texture, colour, or aroma.
  • Our products are 100% natural and largely handcrafted, and therefore, minor variations between batches are normal.
  • We do not compromise on quality, natural production processes, or the use of premium natural ingredients, ensuring maximum nutritional value.

We are committed to working with you to provide an amicable and fair resolution.
If transit damage/defective product/incorrect item/missing product received claims is confirmed after due investigation, the product will be replaced, as appropriate.

Our support team will respond within 24–48 hours, and full assistance will be provided thereafter.

After verification, we will arrange a replacement or refund as per our Refund / Replacement Policy.

Refund & Replacement Conditions

  • Refunds or replacements are applicable only for damaged, defective, or incorrect items.
  • Due to the nature of FMCG and food products, returns for reasons such as taste preference, change of mind, or opened packages are not accepted.
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Once approved, replacement will be processed promptly and will get delivered as per the delivery time line.

For further clarification on above policy please refer Refund & Return policy

Contact Us

For shipping, refund, or replacement-related queries, contact:Strotam Food
Website: www.strotamfood.com
Email: perisfoodandagro@gmail.com

Note

By placing an order on www.strotamfood.com, you agree to this Shipping Policy and the associated Refund / Replacement terms.