At Strotam Food by Peri’s Food And Agro, we are committed to delivering products that reflect purity, authenticity, and care. Every order is handled with attention — from sourcing to packaging to delivery.

However, if your experience falls short of expectations, we’re here to make it right.

This policy explains the circumstances under which returns or refunds can be requested, along with the process to do so.

If you need any assistance beyond what’s covered here, feel free to reach out to us at perisfoodandagro@gmail.com — our team will be happy to support you.

The Strotam Assurance

At Strotam Food, we take complete responsibility for the quality of every product we deliver. From sourcing to packaging, every step is handled with care — so what reaches you is nothing short of what we promise.

In the rare event that your order arrives damaged, defective, or incorrect, we will resolve it promptly and fairly.

Return Window – 3 Days
We request you to notify us within 3 days of delivery if there is any issue with your order. Requests raised beyond this period may not be eligible for returns or refunds.

As our products are perishable and consumable in nature, each request is reviewed individually to ensure a fair outcome for you. We strongly recommend reaching out to us as soon as you notice any concern, so we can take swift action.

Return Eligibility

While we strive to ensure every order meets expectations, certain conditions apply for returns and refunds:

✓ Eligible for Returns / Refunds

Your request may be approved under the following circumstances:

  • The product arrived damaged or broken during transit
  • You received an incorrect item
  • The product is defective or spoiled at the time of delivery
  • The seal was tampered with or broken before delivery
  • Items are missing from your order

✗ Not Eligible for Returns / Refunds

Returns or refunds will not be applicable in the following cases:

  • Change of mind after the product has been opened or used
  • Dislike of taste, aroma, or personal preference
  • Requests raised beyond 3 days of delivery

💡 Pro Tip
We recommend recording a quick unboxing video at the time of delivery. This helps us verify any concerns related to damage, tampering, or missing items, allowing for a faster and smoother resolution — with minimal back-and-forth.

Return & Refund Process

We’ve made the process simple and transparent so you can get quick resolution when needed.

1. Reach Out Within 3 Days
Email us at perisfoodandagro@gmail.com within 3 days of delivery.
Please include your order number, a brief description of the issue, and clear photos or a video for faster verification.

2. Request Review
Our team will carefully review your request and respond within 1–2 business days with the next steps — whether it’s a replacement, refund, or additional information required.

3. Return (If Applicable)
In certain cases, we may ask for the product to be returned.
We will guide you through the process and arrange a pickup where applicable.

4. Resolution – Refund / Replacement
Once approved, your refund or replacement will be processed promptly.
Refunds are issued to the original payment method within 7–10 business days.

We aim to resolve every concern with fairness, transparency, and speed — so your experience with Strotam Food remains seamless.

Refund Timelines

Once your return request is approved, here’s what you can expect:

✓ Approval
Within same day or next business day

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↻ Processing
Completed within 1–3 business days

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₹ Refund Credited
Credited within 7–10 business days

Refunds are issued to your original payment method (UPI, credit/debit card, or net banking).
Please allow up to 10 business days for your bank or payment provider to reflect the amount.

Note:
If your refund hasn’t been received after 10 business days, we recommend checking with your bank or payment provider first. If you still need assistance, reach out to us at perisfoodandagro@gmail.com — we’ll look into it right away.

Damaged in Transit/Missing Product/Defective

We take utmost care in packaging your order, but occasionally damage can occur during transit. If your order arrives:

A damaged product
A defective product
An incorrect item
A missing Product

  • Contact us at perisfoodandagro@gmail.com within 24–48 hours of delivery.
  • Share your order number, a description of the damage, and clear photos or a short video.
  • We will assess the case and arrange a replacement or full refund at no cost to you.

PRO TIP:We recommend recording a short unboxing video when you receive your order. This helps us resolve transit damage/defective product/incorrect item/missing product received claims, quickly and without any delay.

Exceptions & Non-Returnable Items

Given the perishable and consumable nature of our products, certain items are not eligible for return or refund:

  • Products that have been opened, used, or partially consumed, unless there is a verified quality issue at the time of delivery
  • Requests raised beyond the 3-day return window from the date of delivery
  • Products that have been damaged due to improper storage or handling after delivery
  • Items purchased under promotional offers, discounts, or flash sales marked as final sale

If you’re unsure about your eligibility, we encourage you to reach out to us.
Every request is reviewed individually, and we always aim to offer a fair and reasonable resolution.

Shipping Costs & Returns

Shipping charges for returns are handled based on the nature of the issue:

  • In case of our error (damaged, defective, or incorrect product):
    We will bear the full return shipping cost. Pickup will be arranged, or postage will be reimbursed where applicable.
  • Original shipping charges:
    Any shipping fees paid at the time of checkout are non-refundable, unless the return is due to an error on our part.

Important:
Please do not return any product without contacting us first.
Unauthorised returns may not be accepted and could lead to delays in processing your refund or replacement.

Need Help? We’re Here for You

For any return, refund, or policy-related queries, feel free to reach out to our support team:

📧 Email: perisfoodandagro@gmail.com
⏱ Response Time: Within 1–2 business days

To help us assist you faster, please include:

  • Your order number
  • A brief description of the issue
  • Photos or a short video (if applicable)

Every request is personally reviewed by our team.
We are committed to resolving your concerns with fairness, transparency, and care.

For refund or replacement-related queries, contact:Strotam Food
Website: www.strotamfood.com
Email: perisfoodandagro@gmail.com

Note

By placing an order on www.strotamfood.com, you agree to our Refund / Replacement / Return policy.